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Can't save



Xaris
2018-07-07
19:06
[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="84F084EF-0C10-1A82-6F7B-75B4959291AC" type="fault" bubbles=false cancelable=true eventPhase=2]

I can't save...


admin
2018-07-11
18:14
Yes this is known bug, if your computer goes sleep and then wakes up - then you can have issues with saving map.


MindyGo
2018-09-05
12:21
Hi,
I let myself to reopen this thread and ask dear Admins for investigation as systematically after using "Join two lines from one container" tool I cannot save changes to my map!

Either there's an error message that pops up:

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 502"] messageId="891D25D3-E1C8-47E5-414B-A931509FC26C" type="fault" bubbles=false cancelable=true eventPhase=2]

or without it, there's another window "Save map before exit" which doesn't take effect.

Moreover, systematically when closing Edit mode and trying to save my updated map, it doesn't take effect and I'm automatically logged off.

Thanks in advance for help
Regards

MindyGo


admin
2018-09-06
00:01
MindyGo - thank you for reporting! We'll investigate this.
With logging off this can be related to timeout - for example you start editing the map, then you switch browser tab, and then get back to the map then session is expired. Do you think that this is reason of your issue?


mindygo
2018-09-06
11:12
Hello,

No this is not the reason, the problem reappears when I stay in Edit mode view only (= only one window / tab open)

Regards
MindyGo


mindygo
2018-09-07
18:33
Hello,

I keep struggling with problems with saving and logging off even I don't use map tool as mentioned in previous post.
Simply I can logged in, open my map in edit mode and stay for a while (1-2 minutes) the problem reappears!

Am I the only one who encounters such issues?
Any ideas what could be the cause and how to solve it??

Thanks in advance
regards

MindyGo


admin
2018-09-07
21:38
OK - thanks for info - give us 2 days we will try to recreate this - what browser are you using, had you tried other one?


MindyGo
2018-09-08
02:39
Tried on Mozilla and Internet Explorer with the same result.


mindygo
2018-09-13
17:57
Dear Admin,

Is there any progress in investogation of this issue?
Any ideas how to troubleshoot?

Thank you in advance for your reply
Kind regards

MindyGo


mindygo
2018-09-25
11:52
Hello,
Any progress in investigation of this issue?

Kind regards
MindyGo


mindygo
2018-09-27
00:53
Hello,

I try to collect some symptoms, following error messages were seen:

a) logged in trying to edit my map
one edition => SAVE (ok) ==> another edition ==> SAVE (ok) ==> another edition ==> SAVE (nok)

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 502"] messageId="36BF131D-D299-4461-D0E5-180A0CDE1186" type="fault" bubbles=false cancelable=true eventPhase=2]


b) logged in , edit mode opened, doing nothing
after +/- 2 minutes following error appeared:

[FaultEvent fault=[RPC Fault faultString="Send failed" faultCode="Client.Error.MessageSend" faultDetail="Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Status 503: url: 'http://sharemap.org/messagebroker/amf'"] messageId="3CE30D97-6A1B-58D4-BAB1-1275F54A4BB3" type="fault" bubbles=false cancelable=true eventPhase=2]

c) logged in, edit mode opened, doing nothing
once I saw also following error (after certain time)

[FaultEvent fault=[RPC Fault faultString="Send failed" faultCode="Client.Error.MessageSend" faultDetail="Channel.Ping.Failed error Detected duplicate HTTP-based FlexSessions, generally due to the remote host disabling session cookies. Session cookies must be enabled to manage the client connection correctly. url: 'http://sharemap.org/messagebroker/amf'"] messageId="56BF0B72-197C-3783-1753-12760A36E620" type="fault" bubbles=false cancelable=true eventPhase=2]

Hope it helps for your investigation.
Thank you in advance!

Regards
MindyGo


admin
2018-09-29
00:21
Mindygo - thank you very much for your feedback - with your help , we were able to fix the issue.
But if you will see any issue again pls report.


mindygo
2018-09-29
21:38
Hello,
thank you very much for fixing this issue. It works!!!

Regards
MindyGo


mindygo
2018-10-31
10:56
Hello,

I'd like to report problem with saving map encountered this morning with following error code:

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="E125E445-7FAB-D6CB-450B-C98B06CB6F4D" type="fault" bubbles=false cancelable=true eventPhase=2]

Would you please investigate?
Thank you in advance

MindyGo


mindygo
2018-11-02
10:28
In addition, I can say that the problem appears after importing some elements from OSM.


mindygo
2018-11-05
18:01
Dear Admins,
It looks like a major problem, I encounter the same issue while just creating new components container.

Error code:
[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="AC55C4CE-F4D1-7A87-FCAD-E4CFFB624333" type="fault" bubbles=false cancelable=true eventPhase=2]

Would you please investigate?
Thank you in advance

Regards
MindyGo


mindygo
2018-12-12
17:42
Dear Admins,

After one month of "idle" state I got back with some ideas to update some parts of my project map.

I'm really disappointed by the fact that still encounter the same issue which I informed you in the post above, on which I haven't got any feedback...

Impossible to add new things and save afterwards!!

Error code:
[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="A3C2053D-4F31-FE6E-1A98-A342A07AC96F" type="fault" bubbles=false cancelable=true eventPhase=2]

Did you have sufficient time to investigate it?

Regards
MindyGo


admin
2018-12-12
23:22
Hi Mindigo - thanks for reaching us again - thisis something difficault to track but we are trying to do our best.


mindygo
2019-01-11
17:25
Hello,
Any progress in identification of this issue?
I still can't add anything to my project map and correctly save.
Same type of error is generated (only messageId varies).

Is there anything I can do to help you to troubleshoot it?

Regards
MindyGO


mindygo
2019-02-11
17:44
Dear Admins,

Another month has passed and I still struggle with the problem.
I have an impression that nothing moves forward. You mentioned that it was something difficult to track, therefore I proposed my help in troubleshooting.
Is there anything I can do to help you in this task?
I don't know maybe synchronize each other, so that you can monitor situation on your side while I do modifications on my map. It's very often error appears so you'll be able to fetch this moment easily.

I really count on resolving this issue rapidly.

Kind regards
MindyGo


admin
2019-02-14
17:40
mindygo - sorry for delay, lets recap your issue.
You get error "[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="A3C2053D-4F31-FE6E-1A98-A342A07AC96F" type="fault" bubbles=false cancelable=true eventPhase=2]" - but is this something predictable, happening after something ie. 5 minutes of inactivity?


Mindygo
2019-02-17
17:29
Hi,
It can happen in multiple situations when I draw some lines
or add some new polygons or when I download some elements from
Openstreetmap script and try to save but it failed.
I think it may also happen during inactivity period in following situation: I log in/open my map in edit mode and do nothing, then after 5/10 minutes try to save.

Kind regards
MindyGo


mindygo
2019-02-21
17:43
Hi,
Additional information to stated above.
The problem doesn't seem to appear during inactivity period. When the map is opened in edit mode without any action ahead, I don't see any error when I save.
Tested today in 3 approches: 5 min/10 min/more than 1 hour inactivity - OK.

Then I download one element from the script OSM, following error appeared when I tried to save the map:

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="77542DB0-D7B1-0F8B-1F3A-10EC34532E0F" type="fault" bubbles=false cancelable=true eventPhase=2]


Kind regards
MindyGo


mindygo
2019-02-21
17:54
Another use case:
I open the map in edit mode, create a new components container and fill-in the name then try to save.
It fails with following error:

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="D65237E6-2CCC-DEDC-686C-10F5BC72BFDA" type="fault" bubbles=false cancelable=true eventPhase=2]


mindygo
2019-03-07
10:40
Dear Admins,
Have you progressed with investogation?
Were my feedback provided recently useful?

I will repeat:
Is there anything I can do to help you in this task?
I don't know maybe synchronize each other, so that you can monitor situation on your side while I do modifications on my map. It's very often error appears so you'll be able to fetch this moment easily.

Kind regards
MindyGo


mindygo
2019-04-03
16:58
Dear Admins,

Have you progressed with investigation of my problem (impossible to save after some modifications added to the map ie. new lines or poligons, objects downloaded from OSM script, create a new components container)???

I thought maybe there would be a small chance of improvement due to migration on new servers that you performed last week, but no, the problem still persists!

example: error code after having added a new line and trying to save

[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Status 413"] messageId="5B4476B3-33E6-0B51-C27D-E3A7E723FB7B" type="fault" bubbles=false cancelable=true eventPhase=2]


BTW, is it only me that encounter such issue???


Thank you for your feedback
Kind regards

MindyGo

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